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Log in lameness

Posted: Tue Jun 03, 2014 12:51 am
by Irania
Whoever tells me what i'm doing wrong while attempting to log in gets nothing.

Except my gratitude. I've already changed my password and could have sworn that my account name has been the same since I created it. So what's up with that?

Re: Log in lameness

Posted: Tue Jun 03, 2014 8:00 am
by Estralis Seborian
Can you describe your problem? What error messages do you get? Does the client crash? Can you log in to your account on the homepage?

Re: Log in lameness

Posted: Tue Jun 03, 2014 8:12 pm
by Irania
There is no error other than 'Your username or password is wrong' and i've had the same username since forever. Changing my password didn't seem to help.

Re: Log in lameness

Posted: Wed Jun 04, 2014 9:19 am
by Estralis Seborian
Can you log in to your account on the homepage?
Keep in mind you have to enter the account name together with the account password, also when starting the client.

Re: Log in lameness

Posted: Wed Jun 04, 2014 8:55 pm
by Irania
-.- Elaborate. I put in both and it still woudn't allow me to log in. Is there any way that I could verify my account name with you?

Re: Log in lameness

Posted: Wed Jun 04, 2014 11:01 pm
by rakust dorenstkzul
account name is the one you put in here on the homepage

Image

Re: Log in lameness

Posted: Thu Jun 05, 2014 12:41 am
by Irania
I've been playing for over ten years. I know how to log in. what I don't understand is why it keeps telling me that either my username or password is incorrect.

Re: Log in lameness

Posted: Thu Jun 05, 2014 3:11 am
by Alessaina
I had this problem a while back. I ended up clearing all the cookies from my computer and then I was able to log in.

Re: Log in lameness

Posted: Thu Jun 05, 2014 4:13 am
by Irania
I'll give it a try. *fingers crossed*

Re: Log in lameness

Posted: Thu Jun 05, 2014 7:05 am
by Achae Eanstray
Also make sure you aren't allowing your computer to put name and password. I had a problem once and there was a space added at the front of the password which was automatically placed by my computer for some reason..it didn't show for me. In other words make sure the cursor is all the way to the left and maybe even backspace to double check.

Re: Log in lameness

Posted: Thu Jun 05, 2014 9:24 am
by Estralis Seborian
If you forgot your password: http://illarion.org/community/account/us_forgot_pw.php

I sent you your username as PM, but I doubt you forgot it ;-).

Re: Log in lameness

Posted: Fri Jun 06, 2014 10:06 pm
by Irania
Mmk, first GM to message me is king of the land. :wink: