Am I to take a lack of response on this matter as a dismissal? I'm a bit disappointed that I've received no PMs or public responses from someone who can rectify this matter. If this isn't a problem that is going to be resolved, as a player that has caused no problems in the past, I should still retain the privilege of an expectation of reply. Or is administrative reticence the new norm?
I see responses here
If you find the answers unsatisfactory then I apologize but there is nothing that can be done at the time. As no one was there to see the exact interaction on the client that caused the window to close we can only speculate until we have something that can be reproduced competently and then addressed. What you can do alternatively is report in as much detail as you can on the Mantis bug tracker so that a Developer can rectify this situation for any future case. This has always been an option for players who come across bugs.(http://illarion.org/community/forums/vi ... =3&t=32547
I do understand your feelings that the reward pool for items is a bit weak. If you have not noticed however the numbers on the stones are going very high. That means there are likely around 1000 marker stones on the map. The reason the prize items at 100 are small is because its not a high mark. The prizes will get better the higher up you go. To avoid the same problem happening again with other stones until any issue can be resolved, try to avoid the following:
Moving away from the stone after the window opens
Rapid clicking on the marker stone.
To your last concern about your prize itself, unfortunately we don't have any compensation policy for missed prizes that's agreed upon by the staff. If its silver you want though find my character IG and convince him to buy your magical cutlery for a gold coin
Again we apologize for the inconvenience, the problem will be addressed in future patches.